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less than a minute read • Updated 10 minutes ago

Set up expiring card reminder emails

How to configure Foxy to email customers before their card expires so they can update their payment method ahead of a subscription renewal.

Foxy can email customers before their card expires so they can update their payment information ahead of a subscription renewal — but this isn’t enabled by default.

How to set it up

  1. 1

    Log in to the Foxy admin.

  2. 2

    Go to Settings > Subscriptions.

  3. 3

    In the Emails section, input a number value and press enter (or click the plus button) in the Payment method expiration email schedule field.

  4. 4

    Repeat for any additional day values.

  5. 5

    Save your settings

Each number represents the number of days before the end of the month in which the customer’s card expires that a reminder email should be sent. For example, a schedule of 30, 15, 5 will send reminders 30, 15, and 5 days before the end of the expiration month.

Notes

  • This only applies to customers with an active subscription. One-time purchases are not affected.

  • Once a customer updates their card, no further expiring-card reminders are sent for that card.

  • The email includes a link that takes the customer directly to checkout to enter a new payment method.

  • Emails use your store’s standard email receipt template, with the is_expiring_payment_reminder Twig variable set to true. See Customise subscription email templates for the related language strings (email_subject_expiring_payment_reminder, email_text_message_expiring_payment_reminder, email_html_message_expiring_payment_reminder).

  • If your store is set to BCC transaction emails, a copy of each expiring-card reminder will also be sent to your store’s email address.

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