Set up automatic payment retries

How to set it up

1. 1

   Log in to the Foxy admin.

2. 2

   Go to Settings > Subscriptions.

3. 3

   In the Reattempts section, input a number value and press enter (or click the plus button) in the Reattempts schedule field.

4. 4

   Repeat for any additional day values.

5. 5

   Save your settings

Each number represents the number of days after the initial failure that Foxy should attempt to collect the past-due amount. For example, a schedule of 1, 3, 5, 15, 30 will attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after the payment first failed.

Notes

• No email is sent to the customer when a reattempt occurs, unless you’ve also set up failed payment reminder emails.

• Reattempts only occur for subscriptions with a past-due amount. If the Charge past due amounts setting is unchecked, reattempts will still run but any successful payment will simply clear the past-due balance.

• You can limit which failures trigger a reattempt using the Reattempt bypass logic and Reattempt bypass strings settings, found just below the reattempt schedule field:

  • The strings field accepts a comma-separated list of text strings to match against the error logged for the failed transaction (for example, Code: 8, DO NOT HONOR).

  • The logic setting determines whether a matching string should skip or allow the reattempt.

  • Error messages and codes vary by payment gateway, so check your store’s error log to find the exact wording to match on.

• See Configure past due amount settings for how the past-due balance itself is calculated and collected.