Reset Customer Password

Foxy Checkout

1. 1

   On the Foxy checkout, enter the customer email.

2. 2

   Click the “Forgot password?” link.

3. 3

   An email is immediately sent to the customer with a temporary password valid for 30 minutes.

4. 4

   Once the customer enters the temporary password on the checkout, they are prompted to create a new password for their account.

5. 5

   If they enter a new password, the password is not saved until the checkout is successfully completed.

Foxy Customer Portal

If a customer portal is installed on your website, customers can reset the password via the portal.

1. 1

   From the customer portal sign in screen, click the "Get temporary password" button.

2. 2

   Enter the customer email.

3. 3

   Click the "Get temporary password" button.

4. 4

   An email is immediately sent to the customer with a temporary password valid for 30 minutes.

5. 5

   Once the customer signs in the portal with the temporary password, they are prompted to create a new password for their account.