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less than a minute read • Updated 29 minutes ago

Redeliver a digital product to a customer

How to resend download links to a customer who needs access to a digital product they have already purchased.

This article covers how to resend a customer’s download links from the Foxy admin.

Steps

  1. 1

    Go to the Foxy admin

  2. 2

    Go to Transactions

  3. 3

    Find the customer’s transaction and click (email) to resend the email receipt, which includes the download links

Notes

  • Resending the email receipt sends the download links as they were at the time of the original transaction.

  • If the customer’s download links have expired, you may also need to reset their download count before resending. See Reset a customer’s download count for details.

  • For purchases made with a purchase order, download links are not included in the original receipt. You will need to send the links to the customer manually once the order is approved.

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