less than a minute read • Updated an hour ago
How customers manage their subscription via email
How Foxy's default receipt email links allow customers to update their billing information, transfer their subscription, and cancel directly from their inbox.
Every subscription receipt email sent by Foxy includes links that allow customers to manage their own subscription directly from their inbox — no account login required. By default, links are included to update billing information, transfer the subscription to a new billing contact, and cancel the subscription.
Because these links are included in every receipt email sent for a given subscription, customers always have access to the most recent links without needing to search their inbox for a specific email.
What customers can do via email links
Update billing information
Clicking the update billing link sends the customer to the Foxy checkout with their subscription pre-loaded. The customer’s email address is pre-filled. They can enter their password and update their payment or address information, or enter a new email address to transfer the subscription to a new billing contact.
Transfer to a new billing contact
If a customer wants to transfer their subscription to a different email address, they can click the update billing link and enter the new email address at checkout. The subscription will be associated with the new contact going forward.
Cancel the subscription
Clicking the cancel link sends the customer to checkout with the subscription set to cancel. Upon completing checkout, the subscription end date is set and it will no longer process.
By default the cancel link uses sub_cancel=true, which sets the subscription to end the following day. To change this so the subscription ends on the next transaction date instead, see Cancel a subscription.
Updating billing information without a sub_token
If a customer needs to update their payment information and the sub_token is not available, they can use the cart=updateinfo parameter instead:
https://YOURSTORE.foxycart.com/cart?cart=updateinfo
This sends the customer to the checkout to update their billing information without loading a specific subscription. Note that this will update the payment information for all active subscriptions associated with that customer’s account.
Customising the default email links
The default subscription management links in Foxy’s email template can be customised, removed, or extended. To update them, edit your store’s email receipt template in the Email section of the Foxy admin language settings.
Notes
The sub_token links in receipt emails are unique per subscription. If a customer has multiple subscriptions, each will have its own set of management links.
If your store requires customers to pay any past due amount before cancelling, the cancel link will not work until the balance is cleared. See Cancel a subscription for details.
If you are using PayPal Express (non-Reference Transactions), subscription modification via sub_token is not supported. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.