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This should only happen if your single sign-on endpoint is misconfigured, or if someone is attempting to tamper with the redirect.",{"type":344,"content":437},[438],{"type":327,"attrs":439,"content":440},{"textAlign":59},[441],{"text":442,"type":332},"If the timestamp has expired, the customer is redirected back to your single sign-on endpoint. This can look like an error if it immediately bounces the customer back to checkout. Set the expiration window generously (an hour or more) to avoid this, or warn the customer before their session is about to expire.",{"type":344,"content":444},[445],{"type":327,"attrs":446,"content":447},{"textAlign":59},[448],{"text":449,"type":332},"To prevent an infinite redirect loop, Foxy sends the customer to your store’s homepage after four checkout attempts that don’t reach the checkout page. Reaching checkout successfully resets this count. See the single sign-on parameters reference for details on token expiration.",{"type":334,"attrs":451,"content":452},{"level":336,"textAlign":59},[453],{"text":454,"type":332},"Notes",{"type":341,"content":456},[457],{"type":344,"content":458},[459],{"type":327,"attrs":460,"content":461},{"textAlign":59},[462],{"text":463,"type":332},"If none of the above resolves the issue, contact Foxy support for help.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":465},{},"Common causes of single sign-on checkout errors, what happens when a token fails, and how to resolve them.","89b14cf6-52cb-41c8-8aed-7ceae33cb271",[],"troubleshoot-single-sign-on-issues","help\u002Farticles\u002Ftroubleshoot-single-sign-on-issues",-3730,[],2659,"0bb66e99-7aab-4f97-8244-1c1e74b72087",[],{"html":477,"sections":478,"segments":486},"\u003Cp>If single sign-on isn’t working as expected, check these common causes before assuming something’s broken on Foxy’s end.\u003C\u002Fp>\u003Csection id=\"common-causes\" data-title=\"Common causes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"common-causes\">Common causes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Check your store’s error log\u003C\u002Fstrong> in the Foxy admin. Single sign-on errors are logged there with additional context.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Timestamp is in the past.\u003C\u002Fstrong> The timestamp must be set in the future, and shouldn’t be set to an implausibly distant date either.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Wrong customer ID.\u003C\u002Fstrong> The customer ID must be the Foxy customer ID, as returned by the webhooks or the API, not the ID from your own database.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Guest customer ID.\u003C\u002Fstrong> The customer ID must belong to a non-guest customer record (is_anonymous should be 0). A guest customer can’t be sent through single sign-on.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Wrong endpoint.\u003C\u002Fstrong> The URL should point to \u002Fcheckout, not \u002Fcart.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Malformed URL.\u003C\u002Fstrong> Check for missing & or = characters, or other syntax errors in the query string.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Incorrect hash.\u003C\u002Fstrong> Confirm the hash you’re sending matches what you get from manually hashing the same customer ID, timestamp, and secret key.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"what-happens-on-error\" data-title=\"What happens on error\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"what-happens-on-error\">What happens on error\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If the token doesn’t match what Foxy expects, the customer is redirected to the store’s configured URL. This should only happen if your single sign-on endpoint is misconfigured, or if someone is attempting to tamper with the redirect.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the timestamp has expired, the customer is redirected back to your single sign-on endpoint. This can look like an error if it immediately bounces the customer back to checkout. Set the expiration window generously (an hour or more) to avoid this, or warn the customer before their session is about to expire.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>To prevent an infinite redirect loop, Foxy sends the customer to your store’s homepage after four checkout attempts that don’t reach the checkout page. Reaching checkout successfully resets this count. See the single sign-on parameters reference for details on token expiration.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If none of the above resolves the issue, contact Foxy support for help.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[479,482,484],{"id":480,"title":339,"level":481},"common-causes","H2",{"id":483,"title":426,"level":481},"what-happens-on-error",{"id":485,"title":454,"level":481},"notes",[487],{"type":488,"content":489},"html","\u003Cp>If single sign-on isn’t working as expected, check these common causes before assuming something’s broken on Foxy’s end.\u003C\u002Fp>\u003Ch2>Common causes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Check your store’s error log\u003C\u002Fstrong> in the Foxy admin. Single sign-on errors are logged there with additional context.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Timestamp is in the past.\u003C\u002Fstrong> The timestamp must be set in the future, and shouldn’t be set to an implausibly distant date either.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Wrong customer ID.\u003C\u002Fstrong> The customer ID must be the Foxy customer ID, as returned by the webhooks or the API, not the ID from your own database.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Guest customer ID.\u003C\u002Fstrong> The customer ID must belong to a non-guest customer record (is_anonymous should be 0). A guest customer can’t be sent through single sign-on.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Wrong endpoint.\u003C\u002Fstrong> The URL should point to \u002Fcheckout, not \u002Fcart.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Malformed URL.\u003C\u002Fstrong> Check for missing & or = characters, or other syntax errors in the query string.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Incorrect hash.\u003C\u002Fstrong> Confirm the hash you’re sending matches what you get from manually hashing the same customer ID, timestamp, and secret key.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>What happens on error\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If the token doesn’t match what Foxy expects, the customer is redirected to the store’s configured URL. This should only happen if your single sign-on endpoint is misconfigured, or if someone is attempting to tamper with the redirect.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the timestamp has expired, the customer is redirected back to your single sign-on endpoint. This can look like an error if it immediately bounces the customer back to checkout. Set the expiration window generously (an hour or more) to avoid this, or warn the customer before their session is about to expire.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>To prevent an infinite redirect loop, Foxy sends the customer to your store’s homepage after four checkout attempts that don’t reach the checkout page. Reaching checkout successfully resets this count. See the single sign-on parameters reference for details on token expiration.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If none of the above resolves the issue, contact Foxy support for help.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":491,"created_at":492,"published_at":493,"updated_at":494,"id":495,"uuid":47,"content":496,"slug":48,"full_slug":48,"sort_by_date":59,"position":675,"tag_list":676,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":677,"first_published_at":678,"release_id":59,"lang":65,"path":59,"alternates":679,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":497,"_uid":500,"title":501,"action":502,"fields":503,"method":651,"columns":652,"subtitle":666,"component":48,"button_text":672,"submit_title":673,"submit_subtitle":674},{"_uid":498,"title":491,"plugin":499,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[504,509,513,622,625,630,645],{"_uid":505,"name":506,"type":332,"label":507,"options":13,"required":33,"component":508,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":510,"name":511,"type":511,"label":512,"options":13,"required":33,"component":508,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":514,"name":515,"type":516,"label":517,"options":518,"required":33,"component":508,"conditions":519,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[520,576,586,593,601,609,615],{"_uid":521,"equals":522,"fields":523,"component":575},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[524],{"_uid":525,"body":526,"type":573,"title":13,"component":574},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":527},[528],{"type":327,"content":529},[530,532,540,542,544,545,549,551,556,564,566,571],{"text":531,"type":332},"We are ",{"text":533,"type":332,"marks":534},"Foxy.io",[535],{"type":536,"attrs":537},"link",{"href":538,"uuid":59,"anchor":59,"custom":539,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":541,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":543},"hard_break",{"type":543},{"text":546,"type":332,"marks":547},"NOTE:",[548],{"type":353},{"text":550,"type":332}," We are ",{"text":552,"type":332,"marks":553},"not ",[554],{"type":555},"italic",{"text":557,"type":332,"marks":558},"Foxy.in",[559,563],{"type":536,"attrs":560},{"href":561,"uuid":59,"anchor":59,"custom":562,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":555},{"text":565,"type":332},". We are not in any way affiliated with ",{"text":557,"type":332,"marks":567},[568],{"type":536,"attrs":569},{"href":561,"uuid":59,"anchor":59,"custom":570,"target":59,"linktype":31},{},{"text":572,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":577,"equals":578,"fields":579,"component":575},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[580],{"_uid":581,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":584,"placeholder":13,"default_value":585},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":587,"equals":208,"fields":588,"component":575},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[589],{"_uid":590,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":591,"placeholder":13,"default_value":592},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":594,"equals":595,"fields":596,"component":575},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[597],{"_uid":598,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":599,"placeholder":13,"default_value":600},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":602,"equals":603,"fields":604,"component":575},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[605],{"_uid":606,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":607,"placeholder":13,"default_value":608},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":610,"equals":522,"fields":611,"component":575},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[612],{"_uid":613,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":614,"placeholder":13,"default_value":585},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":616,"equals":617,"fields":618,"component":575},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[619],{"_uid":620,"name":582,"type":583,"label":13,"options":13,"required":24,"component":508,"conditions":621,"placeholder":13,"default_value":585},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":623,"component":624},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":626,"name":627,"type":628,"label":629,"options":13,"required":33,"component":508,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":631,"name":632,"type":516,"label":633,"options":634,"required":33,"component":508,"conditions":635,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[636],{"_uid":637,"equals":638,"fields":639,"component":575},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[640],{"_uid":641,"name":642,"type":332,"label":643,"options":13,"required":33,"component":508,"conditions":644,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":646,"name":647,"type":516,"label":648,"options":649,"required":33,"component":508,"conditions":650,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[653],{"_uid":654,"text":655,"title":664,"component":665},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":656},[657],{"type":327,"content":658},[659,661,662],{"text":660,"type":332},"855.369.9227",{"type":543},{"text":663,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":667},[668],{"type":327,"content":669},[670],{"text":671,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,681],{"name":682,"created_at":683,"published_at":684,"updated_at":685,"id":686,"uuid":467,"content":687,"slug":700,"full_slug":701,"sort_by_date":59,"position":702,"tag_list":703,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":704,"first_published_at":684,"release_id":59,"lang":65,"path":59,"alternates":705,"default_full_slug":59,"translated_slugs":59},"Single Sign-On (SSO)","2026-07-17T05:25:13.805Z","2026-07-17T05:44:46.437Z","2026-07-17T05:44:46.448Z",198968581389720,{"_uid":688,"icon":13,"name":682,"type":689,"pinned":24,"summary":690,"category":13,"component":297,"blog_posts":691,"icon_custom":692,"case_studies":694,"faq_sections":695,"featured_guides":696,"mailbox_category":13,"featured_articles":697,"featured_blog_posts":698,"featured_case_studies":699},"621919dd-dfb3-4b25-a3f6-d056127fc3a2","simple","How to set up single sign-on between your website and Foxy, covering checkout authentication, outgoing SSO on the receipt, and keeping customer data in sync.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":693},{},[],[],[],[],[],[],"single-sign-on","help\u002Fcategories\u002Fsingle-sign-on",-720,[],"51903714-6c5b-45ba-b8a6-5bf411ffb056",[],{},1784267941060]