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Set up subscription renewal email receipts

How to configure whether Foxy sends email receipts to customers for automatic subscription renewals.

By default, Foxy sends an email receipt to the customer for every successful subscription renewal. You can disable this if you don’t want customers to receive an email each time their subscription renews.

Toggle renewal email receipts

  1. 1

    Go to Advanced Settings in your Foxy admin

  2. 2

    Scroll to the Recurring Billing Settings section

  3. 3

    Check or uncheck Send emails for automated subscription renewals

  4. 4

    Save your settings

Notes

  • Disabling renewal receipts only affects automatic renewal emails. Email receipts for subscription modifications and cancellations will still be sent.

  • If your store is set to BCC a store email address on all transactions, the store will also receive a copy of renewal receipts when this setting is enabled.

  • To customise the content of renewal receipt emails, see Customise subscription email templates.

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