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",{"text":427,"type":332,"marks":428},"Subscriptions",[429],{"type":357},{"text":413,"type":332},{"type":346,"content":432},[433],{"type":327,"attrs":434,"content":435},{"textAlign":59},[436,437,441],{"text":386,"type":332},{"text":438,"type":332,"marks":439},"Cancellation",[440],{"type":357},{"text":442,"type":332}," section, input a number value.",{"type":346,"content":444},[445],{"type":327,"attrs":446,"content":447},{"textAlign":59},[448],{"text":399,"type":332},{"type":327,"attrs":450,"content":451},{"textAlign":59},[452,454,459],{"text":453,"type":332},"This number represents the number of days after the initial failure at which Foxy should automatically cancel the subscription, assuming no successful payment has been made in the meantime. For example, if a subscription normally processes on the 1st of the month and this value is set to ",{"text":455,"type":332,"marks":456},"35",[457],{"type":458},"code",{"text":460,"type":332},", the subscription will be cancelled on the 5th of the following month if it’s still unpaid.",{"type":327,"attrs":462,"content":463},{"textAlign":59},[464],{"text":465,"type":332},"When the cancellation triggers, Foxy sets the subscription’s end date to that day and marks it inactive.",{"type":334,"attrs":467,"content":468},{"level":336,"textAlign":59},[469],{"text":470,"type":332},"Notes",{"type":472,"content":473},"bullet_list",[474,489,496,517],{"type":346,"content":475},[476],{"type":327,"attrs":477,"content":478},{"textAlign":59},[479,481,487],{"text":480,"type":332},"Cancellation only occurs if the past-due amount is still unpaid when the schedule elapses. A successful ",{"text":482,"type":332,"marks":483},"automatic retry",[484],{"type":364,"attrs":485},{"href":486,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-automatic-payment-retries\u002F",{"text":488,"type":332}," or customer payment before that point will prevent the cancellation.",{"type":346,"content":490},[491],{"type":327,"attrs":492,"content":493},{"textAlign":59},[494],{"text":495,"type":332},"If your store is set to BCC transaction emails, a copy of the cancellation email sent to the customer will also be sent to your store’s email address.",{"type":346,"content":497},[498],{"type":327,"attrs":499,"content":500},{"textAlign":59},[501,503,509,511,515],{"text":502,"type":332},"To customize the wording of the cancellation email, see ",{"text":504,"type":332,"marks":505},"Customise subscription email templates",[506],{"type":364,"attrs":507},{"href":508,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F",{"text":510,"type":332}," — the ",{"text":512,"type":332,"marks":513},"is_subscription_dunning_cancellation",[514],{"type":458},{"text":516,"type":332}," Twig variable is true for this email type.",{"type":346,"content":518},[519],{"type":327,"attrs":520,"content":521},{"textAlign":59},[522,524,530],{"text":523,"type":332},"This setting is independent of ",{"text":525,"type":332,"marks":526},"reminder emails",[527],{"type":364,"attrs":528},{"href":529,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails\u002F",{"text":531,"type":332}," — you can send reminders without cancelling, or set a cancellation schedule without sending reminders, though using both together is recommended so customers have warning before losing access.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":533},{},"How to configure Foxy to automatically cancel a subscription if a failed payment isn't resolved within a schedule you define.","99f7a77f-3625-4efc-b004-bb71c7b3a11d",[],"set-up-subscription-cancellation-after-failed-payments","help\u002Farticles\u002Fset-up-subscription-cancellation-after-failed-payments",-3170,[],2659,"fc62f17a-2c0b-4283-a57b-f214a17e64f1",[],{"html":545,"sections":546,"segments":552},"\u003Cp>By default, Foxy does not automatically cancel a subscription after a failed payment — it will remain active indefinitely with a past-due balance unless you configure a cancellation schedule.\u003C\u002Fp>\u003Csection id=\"how-to-set-it-up\" data-title=\"How to set it up\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-to-set-it-up\">How to set it up\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong> in your \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Scroll to the \u003Cstrong>Recurring Billing Settings\u003C\u002Fstrong> section\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Cancellation schedule\u003C\u002Fstrong> field, enter a single number of days\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">6\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">7\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Cancellation\u003C\u002Fstrong> section, input a number value.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">8\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>This number represents the number of days after the initial failure at which Foxy should automatically cancel the subscription, assuming no successful payment has been made in the meantime. For example, if a subscription normally processes on the 1st of the month and this value is set to \u003Ccode class=\"badge bg-soft-danger text-danger\">35\u003C\u002Fcode>, the subscription will be cancelled on the 5th of the following month if it’s still unpaid.\u003C\u002Fp>\u003Cp>When the cancellation triggers, Foxy sets the subscription’s end date to that day and marks it inactive.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Cancellation only occurs if the past-due amount is still unpaid when the schedule elapses. A successful \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-automatic-payment-retries\u002F\" class=\"\">automatic retry\u003C\u002Fa> or customer payment before that point will prevent the cancellation.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If your store is set to BCC transaction emails, a copy of the cancellation email sent to the customer will also be sent to your store’s email address.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>To customize the wording of the cancellation email, see \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F\" class=\"\">Customise subscription email templates\u003C\u002Fa> — the \u003Ccode class=\"badge bg-soft-danger text-danger\">is_subscription_dunning_cancellation\u003C\u002Fcode> Twig variable is true for this email type.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>This setting is independent of \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails\u002F\" class=\"\">reminder emails\u003C\u002Fa> — you can send reminders without cancelling, or set a cancellation schedule without sending reminders, though using both together is recommended so customers have warning before losing access.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[547,550],{"id":548,"title":339,"level":549},"how-to-set-it-up","H2",{"id":551,"title":470,"level":549},"notes",[553],{"type":554,"content":555},"html","\u003Cp>By default, Foxy does not automatically cancel a subscription after a failed payment — it will remain active indefinitely with a past-due balance unless you configure a cancellation schedule.\u003C\u002Fp>\u003Ch2>How to set it up\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong> in your \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Scroll to the \u003Cstrong>Recurring Billing Settings\u003C\u002Fstrong> section\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Cancellation schedule\u003C\u002Fstrong> field, enter a single number of days\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Cancellation\u003C\u002Fstrong> section, input a number value.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>This number represents the number of days after the initial failure at which Foxy should automatically cancel the subscription, assuming no successful payment has been made in the meantime. For example, if a subscription normally processes on the 1st of the month and this value is set to \u003Ccode class=\"badge bg-soft-danger text-danger\">35\u003C\u002Fcode>, the subscription will be cancelled on the 5th of the following month if it’s still unpaid.\u003C\u002Fp>\u003Cp>When the cancellation triggers, Foxy sets the subscription’s end date to that day and marks it inactive.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Cancellation only occurs if the past-due amount is still unpaid when the schedule elapses. A successful \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-automatic-payment-retries\u002F\" class=\"\">automatic retry\u003C\u002Fa> or customer payment before that point will prevent the cancellation.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If your store is set to BCC transaction emails, a copy of the cancellation email sent to the customer will also be sent to your store’s email address.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>To customize the wording of the cancellation email, see \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F\" class=\"\">Customise subscription email templates\u003C\u002Fa> — the \u003Ccode class=\"badge bg-soft-danger text-danger\">is_subscription_dunning_cancellation\u003C\u002Fcode> Twig variable is true for this email type.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>This setting is independent of \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails\u002F\" class=\"\">reminder emails\u003C\u002Fa> — you can send reminders without cancelling, or set a cancellation schedule without sending reminders, though using both together is recommended so customers have warning before losing access.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":557,"created_at":558,"published_at":559,"updated_at":560,"id":561,"uuid":47,"content":562,"slug":48,"full_slug":48,"sort_by_date":59,"position":740,"tag_list":741,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":742,"first_published_at":743,"release_id":59,"lang":65,"path":59,"alternates":744,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":563,"_uid":566,"title":567,"action":568,"fields":569,"method":716,"columns":717,"subtitle":731,"component":48,"button_text":737,"submit_title":738,"submit_subtitle":739},{"_uid":564,"title":557,"plugin":565,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[570,575,579,687,690,695,710],{"_uid":571,"name":572,"type":332,"label":573,"options":13,"required":33,"component":574,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":576,"name":577,"type":577,"label":578,"options":13,"required":33,"component":574,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":580,"name":581,"type":582,"label":583,"options":584,"required":33,"component":574,"conditions":585,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[586,641,651,658,666,674,680],{"_uid":587,"equals":588,"fields":589,"component":640},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[590],{"_uid":591,"body":592,"type":638,"title":13,"component":639},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":593},[594],{"type":327,"content":595},[596,598,605,607,609,610,614,616,621,629,631,636],{"text":597,"type":332},"We are ",{"text":599,"type":332,"marks":600},"Foxy.io",[601],{"type":364,"attrs":602},{"href":603,"uuid":59,"anchor":59,"custom":604,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":606,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":608},"hard_break",{"type":608},{"text":611,"type":332,"marks":612},"NOTE:",[613],{"type":357},{"text":615,"type":332}," We are ",{"text":617,"type":332,"marks":618},"not ",[619],{"type":620},"italic",{"text":622,"type":332,"marks":623},"Foxy.in",[624,628],{"type":364,"attrs":625},{"href":626,"uuid":59,"anchor":59,"custom":627,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":620},{"text":630,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. 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