Set up failed payment reminder emails

How to set it up

1. 1

   Log in to the Foxy admin.

2. 2

   Go to Settings > Subscriptions.

3. 3

   In the Emails section, input a number value and press enter (or click the plus button) in the Reattempts schedule field.

4. 4

   Repeat for any additional day values.

5. 5

   Save your settings

Each number represents the number of days after the initial failure that a reminder email should be sent to the customer. For example, a schedule of 1, 5, 15, 29 will send a reminder email 1, 5, 15, and 29 days after the payment first failed.

Notes

• Reminder emails are only sent for active subscriptions that still have a past-due amount. If a reattempt succeeds before a scheduled reminder, that reminder is not sent.

• Emails are sent using your store’s standard email receipt template. To customize the wording — for example, to increase urgency as the past-due period grows — see Customise subscription email templates.

• If your store is set to BCC transaction emails, a copy of each reminder email will also be sent to your store’s email address.

• This is separate from the automatic payment retry schedule, which controls when Foxy attempts to charge the customer — reminder emails only notify the customer and do not trigger a charge.

• See Set up subscription cancellation after failed payments to configure what happens if the customer doesn’t respond to these reminders.