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See ",{"text":469,"type":332,"marks":470},"Customise subscription email templates",[471],{"type":357,"attrs":472},{"href":473,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F",{"text":475,"type":332}," for the related language strings (",{"text":477,"type":332,"marks":478},"email_subject_expiring_payment_reminder",[479],{"type":423},{"text":481,"type":332},", ",{"text":483,"type":332,"marks":484},"email_text_message_expiring_payment_reminder",[485],{"type":423},{"text":481,"type":332},{"text":488,"type":332,"marks":489},"email_html_message_expiring_payment_reminder",[490],{"type":423},{"text":492,"type":332},").",{"type":346,"content":494},[495],{"type":327,"attrs":496,"content":497},{"textAlign":59},[498],{"text":499,"type":332},"If your store is set to BCC transaction emails, a copy of each expiring-card reminder will also be sent to your store’s email address.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":501},{},"How to configure Foxy to email customers before their card expires so they can update their payment method ahead of a subscription renewal.","99f7a77f-3625-4efc-b004-bb71c7b3a11d",[],"set-up-expiring-card-reminder-emails","help\u002Farticles\u002Fset-up-expiring-card-reminder-emails",-3180,[],2659,"e224cc26-b33d-405c-9357-f8cf9916ead9",[],{"html":513,"sections":514,"segments":520},"\u003Cp>Foxy can email customers before their card expires so they can update their payment information ahead of a subscription renewal — but this isn’t enabled by default.\u003C\u002Fp>\u003Csection id=\"how-to-set-it-up\" data-title=\"How to set it up\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-to-set-it-up\">How to set it up\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Emails\u003C\u002Fstrong> section, input a number value and press enter (or click the plus button) in the \u003Cstrong>Payment method expiration email schedule\u003C\u002Fstrong> field.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Repeat for any additional day values.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Each number represents the number of days before the end of the month in which the customer’s card expires that a reminder email should be sent. For example, a schedule of \u003Ccode class=\"badge bg-soft-danger text-danger\">30, 15, 5\u003C\u002Fcode> will send reminders 30, 15, and 5 days before the end of the expiration month.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>This only applies to customers with an active subscription. One-time purchases are not affected.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Once a customer updates their card, no further expiring-card reminders are sent for that card.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The email includes a link that takes the customer directly to checkout to enter a new payment method.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Emails use your store’s standard email receipt template, with the \u003Ccode class=\"badge bg-soft-danger text-danger\">is_expiring_payment_reminder\u003C\u002Fcode> Twig variable set to true. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F\" class=\"\">Customise subscription email templates\u003C\u002Fa> for the related language strings (\u003Ccode class=\"badge bg-soft-danger text-danger\">email_subject_expiring_payment_reminder\u003C\u002Fcode>, \u003Ccode class=\"badge bg-soft-danger text-danger\">email_text_message_expiring_payment_reminder\u003C\u002Fcode>, \u003Ccode class=\"badge bg-soft-danger text-danger\">email_html_message_expiring_payment_reminder\u003C\u002Fcode>).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If your store is set to BCC transaction emails, a copy of each expiring-card reminder will also be sent to your store’s email address.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[515,518],{"id":516,"title":339,"level":517},"how-to-set-it-up","H2",{"id":519,"title":430,"level":517},"notes",[521],{"type":522,"content":523},"html","\u003Cp>Foxy can email customers before their card expires so they can update their payment information ahead of a subscription renewal — but this isn’t enabled by default.\u003C\u002Fp>\u003Ch2>How to set it up\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Emails\u003C\u002Fstrong> section, input a number value and press enter (or click the plus button) in the \u003Cstrong>Payment method expiration email schedule\u003C\u002Fstrong> field.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Repeat for any additional day values.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Each number represents the number of days before the end of the month in which the customer’s card expires that a reminder email should be sent. For example, a schedule of \u003Ccode class=\"badge bg-soft-danger text-danger\">30, 15, 5\u003C\u002Fcode> will send reminders 30, 15, and 5 days before the end of the expiration month.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>This only applies to customers with an active subscription. One-time purchases are not affected.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Once a customer updates their card, no further expiring-card reminders are sent for that card.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The email includes a link that takes the customer directly to checkout to enter a new payment method.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Emails use your store’s standard email receipt template, with the \u003Ccode class=\"badge bg-soft-danger text-danger\">is_expiring_payment_reminder\u003C\u002Fcode> Twig variable set to true. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F\" class=\"\">Customise subscription email templates\u003C\u002Fa> for the related language strings (\u003Ccode class=\"badge bg-soft-danger text-danger\">email_subject_expiring_payment_reminder\u003C\u002Fcode>, \u003Ccode class=\"badge bg-soft-danger text-danger\">email_text_message_expiring_payment_reminder\u003C\u002Fcode>, \u003Ccode class=\"badge bg-soft-danger text-danger\">email_html_message_expiring_payment_reminder\u003C\u002Fcode>).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If your store is set to BCC transaction emails, a copy of each expiring-card reminder will also be sent to your store’s email address.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":525,"created_at":526,"published_at":527,"updated_at":528,"id":529,"uuid":47,"content":530,"slug":48,"full_slug":48,"sort_by_date":59,"position":708,"tag_list":709,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":710,"first_published_at":711,"release_id":59,"lang":65,"path":59,"alternates":712,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":531,"_uid":534,"title":535,"action":536,"fields":537,"method":684,"columns":685,"subtitle":699,"component":48,"button_text":705,"submit_title":706,"submit_subtitle":707},{"_uid":532,"title":525,"plugin":533,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[538,543,547,655,658,663,678],{"_uid":539,"name":540,"type":332,"label":541,"options":13,"required":33,"component":542,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":544,"name":545,"type":545,"label":546,"options":13,"required":33,"component":542,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":548,"name":549,"type":550,"label":551,"options":552,"required":33,"component":542,"conditions":553,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[554,609,619,626,634,642,648],{"_uid":555,"equals":556,"fields":557,"component":608},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[558],{"_uid":559,"body":560,"type":606,"title":13,"component":607},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":561},[562],{"type":327,"content":563},[564,566,573,575,577,578,582,584,589,597,599,604],{"text":565,"type":332},"We are ",{"text":567,"type":332,"marks":568},"Foxy.io",[569],{"type":357,"attrs":570},{"href":571,"uuid":59,"anchor":59,"custom":572,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":574,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":576},"hard_break",{"type":576},{"text":579,"type":332,"marks":580},"NOTE:",[581],{"type":373},{"text":583,"type":332}," We are ",{"text":585,"type":332,"marks":586},"not ",[587],{"type":588},"italic",{"text":590,"type":332,"marks":591},"Foxy.in",[592,596],{"type":357,"attrs":593},{"href":594,"uuid":59,"anchor":59,"custom":595,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":588},{"text":598,"type":332},". We are not in any way affiliated with ",{"text":590,"type":332,"marks":600},[601],{"type":357,"attrs":602},{"href":594,"uuid":59,"anchor":59,"custom":603,"target":59,"linktype":31},{},{"text":605,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":610,"equals":611,"fields":612,"component":608},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[613],{"_uid":614,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":617,"placeholder":13,"default_value":618},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":620,"equals":208,"fields":621,"component":608},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[622],{"_uid":623,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":624,"placeholder":13,"default_value":625},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":627,"equals":628,"fields":629,"component":608},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[630],{"_uid":631,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":632,"placeholder":13,"default_value":633},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":635,"equals":636,"fields":637,"component":608},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[638],{"_uid":639,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":640,"placeholder":13,"default_value":641},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":643,"equals":556,"fields":644,"component":608},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[645],{"_uid":646,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":647,"placeholder":13,"default_value":618},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":649,"equals":650,"fields":651,"component":608},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[652],{"_uid":653,"name":615,"type":616,"label":13,"options":13,"required":24,"component":542,"conditions":654,"placeholder":13,"default_value":618},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":656,"component":657},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":659,"name":660,"type":661,"label":662,"options":13,"required":33,"component":542,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":664,"name":665,"type":550,"label":666,"options":667,"required":33,"component":542,"conditions":668,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[669],{"_uid":670,"equals":671,"fields":672,"component":608},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[673],{"_uid":674,"name":675,"type":332,"label":676,"options":13,"required":33,"component":542,"conditions":677,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":679,"name":680,"type":550,"label":681,"options":682,"required":33,"component":542,"conditions":683,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[686],{"_uid":687,"text":688,"title":697,"component":698},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":689},[690],{"type":327,"content":691},[692,694,695],{"text":693,"type":332},"855.369.9227",{"type":576},{"text":696,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":700},[701],{"type":327,"content":702},[703],{"text":704,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,714,742,774],{"name":715,"created_at":716,"published_at":717,"updated_at":718,"id":719,"uuid":720,"content":721,"slug":735,"full_slug":736,"sort_by_date":59,"position":737,"tag_list":738,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":739,"first_published_at":740,"release_id":59,"lang":65,"path":59,"alternates":741,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":722,"icon":723,"name":715,"guides":724,"pinned":24,"summary":725,"category":13,"component":297,"blog_posts":726,"content_hub":24,"icon_custom":727,"case_studies":728,"faq_sections":729,"help_articles":730,"featured_guides":731,"mailbox_category":13,"featured_articles":732,"featured_blog_posts":733,"featured_case_studies":734},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":377,"created_at":743,"published_at":744,"updated_at":745,"id":746,"uuid":747,"content":748,"slug":767,"full_slug":768,"sort_by_date":59,"position":769,"tag_list":770,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":771,"first_published_at":772,"release_id":59,"lang":65,"path":59,"alternates":773,"default_full_slug":59,"translated_slugs":59},"2023-01-19T16:24:14.726Z","2026-06-10T18:52:11.987Z","2026-06-10T18:52:11.999Z",28240,"c7d66085-8f6f-4677-ae1b-d4595f6c3c3c",{"_uid":749,"icon":13,"name":377,"type":750,"guides":751,"pinned":24,"summary":752,"category":720,"component":297,"blog_posts":753,"content_hub":24,"icon_custom":754,"case_studies":755,"faq_sections":756,"help_articles":757,"featured_guides":758,"mailbox_category":13,"featured_articles":759,"featured_blog_posts":763,"featured_case_studies":766},"39561099-e75b-4cb5-a6a9-17632ca23669","simple",[],"Everything you need to set up and manage subscription and recurring billing products in your Foxy store.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[760,761,762],"54c01e5d-67e2-4732-b110-7e046e509913","b4b6742e-c901-47e3-b70e-70d0ad1a6355","7ad67a5c-bafd-49b6-b5e3-a66effe7023b",[764,765],"3591c0bd-d883-491d-b463-2fda98f08681","64edff39-9a8e-48e3-aed2-51e9f8250305",[],"subscriptions","help\u002Fcategories\u002Fsubscriptions",120,[],"095a0e9a-b656-43af-8fda-421bf90c7ab6","2023-01-24T10:29:16.303Z",[],{"name":775,"created_at":776,"published_at":777,"updated_at":778,"id":779,"uuid":503,"content":780,"slug":792,"full_slug":793,"sort_by_date":59,"position":794,"tag_list":795,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":796,"first_published_at":777,"release_id":59,"lang":65,"path":59,"alternates":797,"default_full_slug":59,"translated_slugs":59},"Failed Payments & Retries","2026-06-10T18:08:34.293Z","2026-06-10T18:52:11.226Z","2026-06-10T18:52:11.240Z",186062087396395,{"_uid":781,"icon":13,"name":775,"type":750,"pinned":24,"summary":782,"category":747,"component":297,"blog_posts":783,"icon_custom":784,"case_studies":786,"faq_sections":787,"featured_guides":788,"mailbox_category":13,"featured_articles":789,"featured_blog_posts":790,"featured_case_studies":791},"8dce72b1-5eeb-4d7e-bc09-0154639ce91d","How to configure automatic payment retries, reminder emails, and cancellation schedules for failed subscription payments.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":785},{},[],[],[],[],[],[],"failed-payments-retries","help\u002Fcategories\u002Ffailed-payments-retries",-330,[],"217b8d42-f92d-4c87-ae83-8bdf7b1859ad",[],{},1784148689578]