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For example, a schedule of ",{"text":420,"type":332,"marks":421},"1, 3, 5, 15, 30",[422],{"type":423},"code",{"text":425,"type":332}," will attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after the payment first failed.",{"type":334,"attrs":427,"content":428},{"level":336,"textAlign":59},[429],{"text":430,"type":332},"Notes",{"type":432,"content":433},"bullet_list",[434,448,461,533],{"type":346,"content":435},[436],{"type":327,"attrs":437,"content":438},{"textAlign":59},[439,441,447],{"text":440,"type":332},"No email is sent to the customer when a reattempt occurs, unless you’ve also set up ",{"text":442,"type":332,"marks":443},"failed payment reminder emails",[444],{"type":357,"attrs":445},{"href":446,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails",{"text":361,"type":332},{"type":346,"content":449},[450],{"type":327,"attrs":451,"content":452},{"textAlign":59},[453,455,459],{"text":454,"type":332},"Reattempts only occur for subscriptions with a past-due amount. If the ",{"text":456,"type":332,"marks":457},"Charge past due amounts",[458],{"type":373},{"text":460,"type":332}," setting is unchecked, reattempts will still run but any successful payment will simply clear the past-due balance.",{"type":346,"content":462},[463,480],{"type":327,"attrs":464,"content":465},{"textAlign":59},[466,468,472,474,478],{"text":467,"type":332},"You can limit which failures trigger a reattempt using the ",{"text":469,"type":332,"marks":470},"Reattempt bypass logic",[471],{"type":373},{"text":473,"type":332}," and ",{"text":475,"type":332,"marks":476},"Reattempt bypass strings",[477],{"type":373},{"text":479,"type":332}," settings, found just below the reattempt schedule field:",{"type":432,"content":481},[482,501,526],{"type":346,"content":483},[484],{"type":327,"attrs":485,"content":486},{"textAlign":59},[487,489,493,495,499],{"text":488,"type":332},"The ",{"text":490,"type":332,"marks":491},"strings",[492],{"type":373},{"text":494,"type":332}," field accepts a comma-separated list of text strings to match against the error logged for the failed transaction (for example, ",{"text":496,"type":332,"marks":497},"Code: 8, DO NOT HONOR",[498],{"type":423},{"text":500,"type":332},").",{"type":346,"content":502},[503],{"type":327,"attrs":504,"content":505},{"textAlign":59},[506,507,511,513,518,520,524],{"text":488,"type":332},{"text":508,"type":332,"marks":509},"logic",[510],{"type":373},{"text":512,"type":332}," setting determines whether a matching string should ",{"text":514,"type":332,"marks":515},"skip",[516],{"type":517},"italic",{"text":519,"type":332}," or ",{"text":521,"type":332,"marks":522},"allow",[523],{"type":517},{"text":525,"type":332}," the reattempt.",{"type":346,"content":527},[528],{"type":327,"attrs":529,"content":530},{"textAlign":59},[531],{"text":532,"type":332},"Error messages and codes vary by payment gateway, so check your store’s error log to find the exact wording to match on.",{"type":346,"content":534},[535],{"type":327,"attrs":536,"content":537},{"textAlign":59},[538,540,546],{"text":539,"type":332},"See ",{"text":541,"type":332,"marks":542},"Configure past due amount settings",[543],{"type":357,"attrs":544},{"href":545,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fconfigure-past-due-amount-settings\u002F",{"text":547,"type":332}," for how the past-due balance itself is calculated and collected.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":549},{},"How to configure Foxy to automatically retry failed subscription payments on a schedule you define, including which failures to skip.","99f7a77f-3625-4efc-b004-bb71c7b3a11d",[],"set-up-automatic-payment-retries","help\u002Farticles\u002Fset-up-automatic-payment-retries",-3150,[],2659,"fb1f3c61-1848-4509-9c5b-79f6f8548ec5",[],{"html":561,"sections":562,"segments":568},"\u003Cp>By default, Foxy does not automatically retry a failed subscription payment. You can configure an automatic retry schedule in your store’s advanced settings.\u003C\u002Fp>\u003Csection id=\"how-to-set-it-up\" data-title=\"How to set it up\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-to-set-it-up\">How to set it up\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Reattempts\u003C\u002Fstrong> section, input a number value and press enter (or click the plus button) in the \u003Cstrong>Reattempts schedule\u003C\u002Fstrong> field.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Repeat for any additional day values.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Each number represents the number of days after the initial failure that Foxy should attempt to collect the past-due amount. For example, a schedule of \u003Ccode class=\"badge bg-soft-danger text-danger\">1, 3, 5, 15, 30\u003C\u002Fcode> will attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after the payment first failed.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>No email is sent to the customer when a reattempt occurs, unless you’ve also set up \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails\" class=\"\">failed payment reminder emails\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Reattempts only occur for subscriptions with a past-due amount. If the \u003Cstrong>Charge past due amounts\u003C\u002Fstrong> setting is unchecked, reattempts will still run but any successful payment will simply clear the past-due balance.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>You can limit which failures trigger a reattempt using the \u003Cstrong>Reattempt bypass logic\u003C\u002Fstrong> and \u003Cstrong>Reattempt bypass strings\u003C\u002Fstrong> settings, found just below the reattempt schedule field:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The \u003Cstrong>strings\u003C\u002Fstrong> field accepts a comma-separated list of text strings to match against the error logged for the failed transaction (for example, \u003Ccode class=\"badge bg-soft-danger text-danger\">Code: 8, DO NOT HONOR\u003C\u002Fcode>).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The \u003Cstrong>logic\u003C\u002Fstrong> setting determines whether a matching string should \u003Cem>skip\u003C\u002Fem> or \u003Cem>allow\u003C\u002Fem> the reattempt.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Error messages and codes vary by payment gateway, so check your store’s error log to find the exact wording to match on.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fconfigure-past-due-amount-settings\u002F\" class=\"\">Configure past due amount settings\u003C\u002Fa> for how the past-due balance itself is calculated and collected.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[563,566],{"id":564,"title":339,"level":565},"how-to-set-it-up","H2",{"id":567,"title":430,"level":565},"notes",[569],{"type":570,"content":571},"html","\u003Cp>By default, Foxy does not automatically retry a failed subscription payment. You can configure an automatic retry schedule in your store’s advanced settings.\u003C\u002Fp>\u003Ch2>How to set it up\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Log in to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> > \u003Cstrong>Subscriptions\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Reattempts\u003C\u002Fstrong> section, input a number value and press enter (or click the plus button) in the \u003Cstrong>Reattempts schedule\u003C\u002Fstrong> field.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Repeat for any additional day values.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Each number represents the number of days after the initial failure that Foxy should attempt to collect the past-due amount. For example, a schedule of \u003Ccode class=\"badge bg-soft-danger text-danger\">1, 3, 5, 15, 30\u003C\u002Fcode> will attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after the payment first failed.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>No email is sent to the customer when a reattempt occurs, unless you’ve also set up \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails\" class=\"\">failed payment reminder emails\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Reattempts only occur for subscriptions with a past-due amount. If the \u003Cstrong>Charge past due amounts\u003C\u002Fstrong> setting is unchecked, reattempts will still run but any successful payment will simply clear the past-due balance.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>You can limit which failures trigger a reattempt using the \u003Cstrong>Reattempt bypass logic\u003C\u002Fstrong> and \u003Cstrong>Reattempt bypass strings\u003C\u002Fstrong> settings, found just below the reattempt schedule field:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The \u003Cstrong>strings\u003C\u002Fstrong> field accepts a comma-separated list of text strings to match against the error logged for the failed transaction (for example, \u003Ccode class=\"badge bg-soft-danger text-danger\">Code: 8, DO NOT HONOR\u003C\u002Fcode>).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The \u003Cstrong>logic\u003C\u002Fstrong> setting determines whether a matching string should \u003Cem>skip\u003C\u002Fem> or \u003Cem>allow\u003C\u002Fem> the reattempt.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Error messages and codes vary by payment gateway, so check your store’s error log to find the exact wording to match on.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fconfigure-past-due-amount-settings\u002F\" class=\"\">Configure past due amount settings\u003C\u002Fa> for how the past-due balance itself is calculated and collected.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":573,"created_at":574,"published_at":575,"updated_at":576,"id":577,"uuid":47,"content":578,"slug":48,"full_slug":48,"sort_by_date":59,"position":755,"tag_list":756,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":757,"first_published_at":758,"release_id":59,"lang":65,"path":59,"alternates":759,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":579,"_uid":582,"title":583,"action":584,"fields":585,"method":731,"columns":732,"subtitle":746,"component":48,"button_text":752,"submit_title":753,"submit_subtitle":754},{"_uid":580,"title":573,"plugin":581,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[586,591,595,702,705,710,725],{"_uid":587,"name":588,"type":332,"label":589,"options":13,"required":33,"component":590,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":592,"name":593,"type":593,"label":594,"options":13,"required":33,"component":590,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":596,"name":597,"type":598,"label":599,"options":600,"required":33,"component":590,"conditions":601,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[602,656,666,673,681,689,695],{"_uid":603,"equals":604,"fields":605,"component":655},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[606],{"_uid":607,"body":608,"type":653,"title":13,"component":654},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":609},[610],{"type":327,"content":611},[612,614,621,623,625,626,630,632,636,644,646,651],{"text":613,"type":332},"We are ",{"text":615,"type":332,"marks":616},"Foxy.io",[617],{"type":357,"attrs":618},{"href":619,"uuid":59,"anchor":59,"custom":620,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":622,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":624},"hard_break",{"type":624},{"text":627,"type":332,"marks":628},"NOTE:",[629],{"type":373},{"text":631,"type":332}," We are ",{"text":633,"type":332,"marks":634},"not ",[635],{"type":517},{"text":637,"type":332,"marks":638},"Foxy.in",[639,643],{"type":357,"attrs":640},{"href":641,"uuid":59,"anchor":59,"custom":642,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":517},{"text":645,"type":332},". 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