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See ",{"text":431,"type":332,"marks":432},"Customize the message in the email receipt",[433],{"type":357,"attrs":434},{"href":435,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt",{"text":437,"type":332},".",{"type":346,"content":439},[440],{"type":327,"attrs":441,"content":442},{"textAlign":59},[443,445,451],{"text":444,"type":332},"Email formatting is far more limited than modern web CSS. ",{"text":446,"type":332,"marks":447},"CampaignMonitor’s CSS resources",[448],{"type":357,"attrs":449},{"href":450,"uuid":59,"anchor":59,"target":59,"linktype":31},"http:\u002F\u002Fwww.campaignmonitor.com\u002Fcss\u002F",{"text":452,"type":332}," are a good reference for what’s supported in HTML email.",{"type":346,"content":454},[455],{"type":327,"attrs":456,"content":457},{"textAlign":59},[458],{"text":459,"type":332},"Copy the HTML template into a text editor with syntax highlighting — ideally one with Twig support — to make it easier to work with.",{"type":346,"content":461},[462],{"type":327,"attrs":463,"content":464},{"textAlign":59},[465,467,473],{"text":466,"type":332},"If you’re bringing in a completely different template from another service, you’ll need to include the Twig logic that handles the different email types and outputs the customer’s information. See the ",{"text":468,"type":332,"marks":469},"Email receipt Twig variables reference",[470],{"type":357,"attrs":471},{"href":472,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Femail-receipt-twig-variables-reference",{"text":437,"type":332},{"type":346,"content":475},[476],{"type":327,"attrs":477,"content":478},{"textAlign":59},[479,481,487],{"text":480,"type":332},"The default HTML template is available on ",{"text":482,"type":332,"marks":483},"GitHub",[484],{"type":357,"attrs":485},{"href":486,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fgithub.com\u002FFoxyCart\u002F2.0-templates\u002Fblob\u002Fmaster\u002Fdefault_templates\u002Fresponsive.email.twig",{"text":488,"type":332}," if you need to reference it.",{"type":346,"content":490},[491],{"type":327,"attrs":492,"content":493},{"textAlign":59},[494],{"text":495,"type":332},"The email template handles several email types beyond a normal transaction receipt — including subscription reminders and cancellations — and its default styles are inlined in the HTML, so it can be more complex to customize than other templates.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":497},{},"How to switch to a custom text or HTML email receipt template so you can start customizing it.","82280d3a-1566-4e5a-8296-75a462deccd9",[],"set-up-a-custom-email-receipt-template","help\u002Farticles\u002Fset-up-a-custom-email-receipt-template",-3660,[],2659,"5c3497bc-2547-461d-a2f4-578d8a9c3801",[],{"html":509,"sections":510,"segments":516},"\u003Cp>To customize an email receipt beyond simple language changes, you’ll first need to switch to a custom template.\u003C\u002Fp>\u003Csection id=\"steps\" data-title=\"Steps\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps\">Steps\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">email receipt settings\u003C\u002Fa> in the Foxy admin.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>For the text version, under \u003Cstrong>if you like, choose a default template\u003C\u002Fstrong>, select \u003Cstrong>Custom Text Template\u003C\u002Fstrong>. A text box will appear with the default template content.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>For the HTML version, select \u003Cstrong>Custom Template\u003C\u002Fstrong> near the top of the HTML receipt settings.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Make your edits in the corresponding text area.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Click \u003Cstrong>Update Template\u003C\u002Fstrong> to save, then send a test email to confirm your changes.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If you’re only changing displayed text — like the message at the top or section labels — you don’t need a custom template for that. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt\" class=\"\">Customize the message in the email receipt\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Email formatting is far more limited than modern web CSS. \u003Ca href=\"http:\u002F\u002Fwww.campaignmonitor.com\u002Fcss\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">CampaignMonitor’s CSS resources\u003C\u002Fa> are a good reference for what’s supported in HTML email.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Copy the HTML template into a text editor with syntax highlighting — ideally one with Twig support — to make it easier to work with.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If you’re bringing in a completely different template from another service, you’ll need to include the Twig logic that handles the different email types and outputs the customer’s information. See the \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Femail-receipt-twig-variables-reference\" class=\"\">Email receipt Twig variables reference\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The default HTML template is available on \u003Ca href=\"https:\u002F\u002Fgithub.com\u002FFoxyCart\u002F2.0-templates\u002Fblob\u002Fmaster\u002Fdefault_templates\u002Fresponsive.email.twig\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">GitHub\u003C\u002Fa> if you need to reference it.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The email template handles several email types beyond a normal transaction receipt — including subscription reminders and cancellations — and its default styles are inlined in the HTML, so it can be more complex to customize than other templates.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[511,514],{"id":512,"title":339,"level":513},"steps","H2",{"id":515,"title":419,"level":513},"notes",[517],{"type":518,"content":519},"html","\u003Cp>To customize an email receipt beyond simple language changes, you’ll first need to switch to a custom template.\u003C\u002Fp>\u003Ch2>Steps\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">email receipt settings\u003C\u002Fa> in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For the text version, under \u003Cstrong>if you like, choose a default template\u003C\u002Fstrong>, select \u003Cstrong>Custom Text Template\u003C\u002Fstrong>. A text box will appear with the default template content.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For the HTML version, select \u003Cstrong>Custom Template\u003C\u002Fstrong> near the top of the HTML receipt settings.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Make your edits in the corresponding text area.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Click \u003Cstrong>Update Template\u003C\u002Fstrong> to save, then send a test email to confirm your changes.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>If you’re only changing displayed text — like the message at the top or section labels — you don’t need a custom template for that. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt\" class=\"\">Customize the message in the email receipt\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Email formatting is far more limited than modern web CSS. \u003Ca href=\"http:\u002F\u002Fwww.campaignmonitor.com\u002Fcss\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">CampaignMonitor’s CSS resources\u003C\u002Fa> are a good reference for what’s supported in HTML email.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Copy the HTML template into a text editor with syntax highlighting — ideally one with Twig support — to make it easier to work with.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If you’re bringing in a completely different template from another service, you’ll need to include the Twig logic that handles the different email types and outputs the customer’s information. See the \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Femail-receipt-twig-variables-reference\" class=\"\">Email receipt Twig variables reference\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The default HTML template is available on \u003Ca href=\"https:\u002F\u002Fgithub.com\u002FFoxyCart\u002F2.0-templates\u002Fblob\u002Fmaster\u002Fdefault_templates\u002Fresponsive.email.twig\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">GitHub\u003C\u002Fa> if you need to reference it.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The email template handles several email types beyond a normal transaction receipt — including subscription reminders and cancellations — and its default styles are inlined in the HTML, so it can be more complex to customize than other templates.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":521,"created_at":522,"published_at":523,"updated_at":524,"id":525,"uuid":47,"content":526,"slug":48,"full_slug":48,"sort_by_date":59,"position":704,"tag_list":705,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":706,"first_published_at":707,"release_id":59,"lang":65,"path":59,"alternates":708,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":527,"_uid":530,"title":531,"action":532,"fields":533,"method":680,"columns":681,"subtitle":695,"component":48,"button_text":701,"submit_title":702,"submit_subtitle":703},{"_uid":528,"title":521,"plugin":529,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[534,539,543,651,654,659,674],{"_uid":535,"name":536,"type":332,"label":537,"options":13,"required":33,"component":538,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":540,"name":541,"type":541,"label":542,"options":13,"required":33,"component":538,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":544,"name":545,"type":546,"label":547,"options":548,"required":33,"component":538,"conditions":549,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[550,605,615,622,630,638,644],{"_uid":551,"equals":552,"fields":553,"component":604},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[554],{"_uid":555,"body":556,"type":602,"title":13,"component":603},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":557},[558],{"type":327,"content":559},[560,562,569,571,573,574,578,580,585,593,595,600],{"text":561,"type":332},"We are ",{"text":563,"type":332,"marks":564},"Foxy.io",[565],{"type":357,"attrs":566},{"href":567,"uuid":59,"anchor":59,"custom":568,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":570,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":572},"hard_break",{"type":572},{"text":575,"type":332,"marks":576},"NOTE:",[577],{"type":373},{"text":579,"type":332}," We are ",{"text":581,"type":332,"marks":582},"not ",[583],{"type":584},"italic",{"text":586,"type":332,"marks":587},"Foxy.in",[588,592],{"type":357,"attrs":589},{"href":590,"uuid":59,"anchor":59,"custom":591,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":584},{"text":594,"type":332},". We are not in any way affiliated with ",{"text":586,"type":332,"marks":596},[597],{"type":357,"attrs":598},{"href":590,"uuid":59,"anchor":59,"custom":599,"target":59,"linktype":31},{},{"text":601,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":606,"equals":607,"fields":608,"component":604},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[609],{"_uid":610,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":613,"placeholder":13,"default_value":614},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":616,"equals":208,"fields":617,"component":604},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[618],{"_uid":619,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":620,"placeholder":13,"default_value":621},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":623,"equals":624,"fields":625,"component":604},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[626],{"_uid":627,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":628,"placeholder":13,"default_value":629},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":631,"equals":632,"fields":633,"component":604},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[634],{"_uid":635,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":636,"placeholder":13,"default_value":637},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":639,"equals":552,"fields":640,"component":604},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[641],{"_uid":642,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":643,"placeholder":13,"default_value":614},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":645,"equals":646,"fields":647,"component":604},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[648],{"_uid":649,"name":611,"type":612,"label":13,"options":13,"required":24,"component":538,"conditions":650,"placeholder":13,"default_value":614},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":652,"component":653},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":655,"name":656,"type":657,"label":658,"options":13,"required":33,"component":538,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":660,"name":661,"type":546,"label":662,"options":663,"required":33,"component":538,"conditions":664,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[665],{"_uid":666,"equals":667,"fields":668,"component":604},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[669],{"_uid":670,"name":671,"type":332,"label":672,"options":13,"required":33,"component":538,"conditions":673,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":675,"name":676,"type":546,"label":677,"options":678,"required":33,"component":538,"conditions":679,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[682],{"_uid":683,"text":684,"title":693,"component":694},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":685},[686],{"type":327,"content":687},[688,690,691],{"text":689,"type":332},"855.369.9227",{"type":572},{"text":692,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":696},[697],{"type":327,"content":698},[699],{"text":700,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,710,739],{"name":711,"created_at":712,"published_at":713,"updated_at":714,"id":715,"uuid":716,"content":717,"slug":732,"full_slug":733,"sort_by_date":59,"position":734,"tag_list":735,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":736,"first_published_at":737,"release_id":59,"lang":65,"path":59,"alternates":738,"default_full_slug":59,"translated_slugs":59},"Email Receipt","2024-11-06T20:29:57.209Z","2026-07-17T01:49:35.695Z","2026-07-17T01:49:35.707Z",14903598,"d0cea977-ce89-46dd-bdf0-e59e50b5d6f0",{"_uid":718,"icon":13,"name":711,"type":719,"guides":720,"pinned":24,"summary":721,"category":13,"component":297,"blog_posts":722,"content_hub":24,"icon_custom":723,"case_studies":725,"faq_sections":726,"help_articles":727,"featured_guides":728,"mailbox_category":13,"featured_articles":729,"featured_blog_posts":730,"featured_case_studies":731},"e278f296-cf96-44c9-befb-fdefd25f76ed","simple",[],"How email receipts work, what they include, and how to configure, customize, and troubleshoot them.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":724},{},[],[],[],[],[],[],[],"email-receipt","help\u002Fcategories\u002Femail-receipt",-20,[],"7ad9626b-88b5-4f10-b7d4-b95184ebe9d2","2024-11-06T20:30:03.136Z",[],{"name":740,"created_at":741,"published_at":742,"updated_at":743,"id":744,"uuid":499,"content":745,"slug":757,"full_slug":758,"sort_by_date":59,"position":759,"tag_list":760,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":761,"first_published_at":742,"release_id":59,"lang":65,"path":59,"alternates":762,"default_full_slug":59,"translated_slugs":59},"Customize The Email Receipt","2026-07-17T01:49:04.692Z","2026-07-17T01:49:34.960Z","2026-07-17T01:49:34.973Z",198915459907240,{"_uid":746,"icon":13,"name":740,"type":719,"pinned":24,"summary":747,"category":716,"component":297,"blog_posts":748,"icon_custom":749,"case_studies":751,"faq_sections":752,"featured_guides":753,"mailbox_category":13,"featured_articles":754,"featured_blog_posts":755,"featured_case_studies":756},"f73c63ba-9c58-42ed-8874-b2d8aa71de52","Customize the email receipt template with Twig placeholders and template overrides.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":750},{},[],[],[],[],[],[],"customize-the-email-receipt","help\u002Fcategories\u002Fcustomize-the-email-receipt",-710,[],"d148a9c4-861a-4492-96b1-f3501e0bb8be",[],{},1784267945215]