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less than a minute read • Updated 29 minutes ago

Reset a customer's download count

How to reset the download count for a customer's digital product so they can download it again.

This article covers how to reset the download count for a customer’s digital product in the Foxy admin, allowing them to download the file again after their link has expired.

Steps

  1. 1

    Go to the Foxy admin

  2. 2

    Go to Transactions

  3. 3

    Find the customer’s transaction and expand the details

  4. 4

    Find the digital product and click Reset download count

Notes

  • Resetting the download count restores the customer’s link to the full configured maximum for their category. It does not extend a time-based expiry — if the link has expired due to the maximum hours setting, resending the email receipt after resetting the count will generate a fresh link.

  • See Redeliver a digital product to a customer if you also need to resend the customer’s download email.

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