[{"data":1,"prerenderedAt":669},["ShallowReactive",2],{"header:help":3,"footer:default":67,"story:navigation\u002Fsearch:help":250,"story:help\u002Fcategories":288,"story:help\u002Farticles\u002Fcheckout-errors-hard-errors-soft-errors-and-troubleshooting":314,"no-guide:checkout-errors-hard-errors-soft-errors-and-troubleshooting":59,"article:\u002Fhelp\u002Farticles\u002Fcheckout-errors-hard-errors-soft-errors-and-troubleshooting":409,"story:contact":423,"help:tree:b87e2ec4-e04a-4d8f-ab7a-366312ebab8a":614,"_apollo:default":668},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":57,"full_slug":58,"sort_by_date":59,"position":60,"tag_list":61,"is_startpage":24,"parent_id":62,"meta_data":59,"group_id":63,"first_published_at":64,"release_id":59,"lang":65,"path":59,"alternates":66,"default_full_slug":59,"translated_slugs":59},"Help Center Header","2024-08-09T18:06:34.939Z","2024-10-21T21:58:39.217Z","2024-10-21T21:58:39.232Z",10082752,"3e9b88f7-c163-4657-a2f2-62532d600fad",{"_uid":11,"link":12,"badge":16,"items":17,"title":13,"buttons":50,"new_tab":24,"submenu":51,"alignment":13,"component":52,"badge_link":53,"top_menu_items":56},"e5645a1a-f991-40e8-8d67-e40ebc082b5a",{"id":13,"url":13,"linktype":14,"fieldtype":15,"cached_url":13},"","story","multilink","Help Center",[18,27,34,39,44],{"_uid":19,"link":20,"title":23,"new_tab":24,"submenu":25,"component":26},"5cbe2861-1f49-4166-97da-a4dddd8105e3",{"id":21,"url":13,"linktype":14,"fieldtype":15,"cached_url":22},"4c0a2d99-ec30-4579-8ef1-6bf5564d4839","help\u002Fcategories\u002F","Articles",false,[],"header___item",{"_uid":28,"link":29,"title":32,"new_tab":33,"component":26},"1c8edeb5-b9e9-4cb8-b1c6-c1f292f7d7cd",{"id":13,"url":30,"linktype":31,"fieldtype":15,"cached_url":30},"https:\u002F\u002Fwiki.foxycart.com\u002F","url","Documentation",true,{"_uid":35,"link":36,"title":38,"new_tab":33,"component":26},"8d7df70e-f087-4da0-b616-6f0e9a5af35c",{"id":13,"url":37,"linktype":31,"fieldtype":15,"cached_url":37},"https:\u002F\u002Fapi.foxycart.com\u002F","API Documentation",{"_uid":40,"link":41,"title":43,"new_tab":33,"component":26},"f76e7944-23d5-4652-87e4-cdae79272762",{"id":13,"url":42,"linktype":31,"fieldtype":15,"cached_url":42},"https:\u002F\u002Fstatus.foxy.io\u002F","System Status",{"_uid":45,"link":46,"title":49,"new_tab":24,"component":26},"0de16771-4c84-466c-a1da-d8568113c71f",{"id":47,"url":13,"linktype":14,"fieldtype":15,"cached_url":48},"01e4e370-f9b9-45af-8fa9-f15540699b0d","contact","Contact Us",[],[],"header",{"id":54,"url":13,"linktype":14,"fieldtype":15,"cached_url":55},"4a679eb7-662d-4ea4-a976-5a2acbf0b663","help\u002F",[],"help-header","navigation\u002Fhelp-header",null,20,[],10082747,"71b81c2e-5e09-48a1-a397-a3c72fcd344a","2022-09-21T14:50:25.655Z","default",[],{"name":68,"created_at":69,"published_at":70,"updated_at":71,"id":72,"uuid":73,"content":74,"slug":243,"full_slug":244,"sort_by_date":59,"position":245,"tag_list":246,"is_startpage":24,"parent_id":62,"meta_data":59,"group_id":247,"first_published_at":248,"release_id":59,"lang":65,"path":59,"alternates":249,"default_full_slug":59,"translated_slugs":59},"Default Footer","2024-08-09T18:06:59.024Z","2025-09-04T06:24:46.223Z","2025-09-04T06:24:46.241Z",10082753,"e59e67ac-248a-482f-84a1-53d4f318186a",{"_uid":75,"about":76,"logos":77,"socials":82,"sections":108,"component":225,"cta_title":226,"bottom_links":227,"cta_subtitle":241,"cta_button_link":242,"cta_button_text":183},"830983f5-c4c4-43c8-b150-86a5e3fa6dc8","Foxy’s hosted cart & payment page allow you to sell anything, using your existing website or platform.",[78],{"id":79,"alt":13,"name":13,"focus":13,"title":13,"filename":80,"copyright":13,"fieldtype":81},14760,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002Fx\u002F3b030847ec\u002Fb-corp.svg","asset",[83,90,96,102],{"_uid":84,"icon":85,"link":86,"name":88,"component":89},"faf0a618-ea94-42ea-9182-03be18c43216","fa-facebook",{"id":13,"url":87,"linktype":31,"fieldtype":15,"cached_url":87},"https:\u002F\u002Fwww.facebook.com\u002Ffoxycart","Facebook","footer___social",{"_uid":91,"icon":92,"link":93,"name":95,"component":89},"14309c18-7e79-423e-b375-34555bac0811","fa-instagram",{"id":13,"url":94,"linktype":31,"fieldtype":15,"cached_url":94},"https:\u002F\u002Fwww.instagram.com\u002Ffoxy_io","Instagram",{"_uid":97,"icon":98,"link":99,"name":101,"component":89},"8f7fe7cf-0dd3-4596-8334-226ea466716a","fa-linkedin",{"id":13,"url":100,"linktype":31,"fieldtype":15,"cached_url":100},"https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxycart.com","LinkedIn",{"_uid":103,"icon":104,"link":105,"name":107,"component":89},"90a675b4-dd97-40b5-be09-00a87223d4c5","fa-youtube",{"id":13,"url":106,"linktype":31,"fieldtype":15,"cached_url":106},"https:\u002F\u002Fwww.youtube.com\u002Fuser\u002Ffoxycart","Youtube",[109,139,184,206],{"_uid":110,"name":111,"items":112,"component":138},"82849945-282f-488c-b18d-a8d2252f514a","Company",[113,120,126,132],{"_uid":114,"link":115,"title":118,"new_tab":24,"component":119},"1f699ab1-938b-4d9d-9825-aabcbe6f57fe",{"id":116,"url":13,"linktype":14,"fieldtype":15,"cached_url":117},"63634293-a749-4226-9439-9f38ee6dcda0","about-us","About Us","footer___menu_items",{"_uid":121,"link":122,"title":125,"new_tab":24,"component":119},"b26b00f1-a0e7-4be2-8ab3-428b8cc841f8",{"id":123,"url":13,"linktype":14,"fieldtype":15,"cached_url":124},"26cb7c55-faed-4a77-a291-1552d4111b3e","how-foxy-works","How Foxy Works",{"_uid":127,"link":128,"title":131,"new_tab":24,"component":119},"b40c68a0-1ceb-4226-9515-6176534f61fe",{"id":129,"url":13,"linktype":14,"fieldtype":15,"cached_url":130},"dc6657d7-7f4f-4c0d-b781-e971b038ee26","for-good","Foxy For Good",{"_uid":133,"link":134,"title":137,"new_tab":24,"component":119},"3ad0c134-bef9-4fff-b891-e09f16109036",{"id":135,"url":13,"linktype":14,"fieldtype":15,"cached_url":136},"23cae210-baf4-4588-9862-d09f4f52ccd2","brand-assets","Brand Assets","footer___section",{"_uid":140,"name":141,"items":142,"component":138},"a6805fa8-ac60-47f1-b8f0-f27aded0afbe","Product",[143,149,155,161,167,173,179],{"_uid":144,"link":145,"title":148,"new_tab":24,"component":119},"b39c8a4e-2383-486f-b76a-11fbb15d8134",{"id":146,"url":13,"linktype":14,"fieldtype":15,"cached_url":147},"bb04690f-fe98-4ce6-80be-05b950f2364f","features\u002F","Features",{"_uid":150,"link":151,"title":154,"new_tab":24,"component":119},"64f8a41f-c181-433d-bc0a-fc94e71ecbf6",{"id":152,"url":13,"linktype":14,"fieldtype":15,"cached_url":153},"c450c58d-761d-48c0-a9af-0b064611689b","pricing","Pricing",{"_uid":156,"link":157,"title":160,"new_tab":24,"component":119},"6e0b287f-fd8c-4146-9e0e-0ab0b5c9ce3c",{"id":158,"url":13,"linktype":14,"fieldtype":15,"cached_url":159},"fab20ad9-e76a-4947-b709-3a6fdfa88028","blog\u002Fcategories\u002Fproduct-updates","Product Updates",{"_uid":162,"link":163,"title":166,"new_tab":24,"component":119},"47e5a074-a6b5-4f1c-8c2f-89a2ae9f83eb",{"id":164,"url":13,"linktype":14,"fieldtype":15,"cached_url":165},"d2c83612-d611-47f3-a3b4-ca7fe08540b8","changelogs\u002F","Changelogs",{"_uid":168,"link":169,"title":172,"new_tab":24,"component":119},"b5c08774-542f-4ffd-b357-c94d674488b9",{"id":170,"url":13,"linktype":14,"fieldtype":15,"cached_url":171},"08876121-0df3-4ed9-aa11-902b3e41cd02","whats-next","What's Next",{"_uid":174,"link":175,"title":178,"new_tab":24,"component":119},"9c2704ed-6d9f-43e1-9e67-c8d91c083288",{"id":176,"url":13,"linktype":14,"fieldtype":15,"cached_url":177},"056a7857-b18f-4025-8f97-91a38fc19bc8","compare\u002F","Compare",{"_uid":180,"link":181,"title":183,"new_tab":24,"component":119},"5f2db35b-674b-406a-8fa7-d246633af9fe",{"id":13,"url":182,"linktype":31,"fieldtype":15,"cached_url":182},"https:\u002F\u002Fadmin.foxy.io\u002Fsign-up","Try Foxy Free",{"_uid":185,"name":186,"items":187,"component":138},"63fa1f29-4252-4640-9922-fe310e69e54a","Security",[188,194,200],{"_uid":189,"link":190,"title":193,"new_tab":24,"component":119},"1158ddb6-9eb0-466f-8eb6-7ca2ae66c8b8",{"id":191,"url":13,"linktype":14,"fieldtype":15,"cached_url":192},"1f58fb2c-8681-4742-b6e8-09999beae9f6","security-contact","Security Contact",{"_uid":195,"link":196,"title":199,"new_tab":24,"component":119},"9a79c54a-6022-4dfd-854b-766f5e4703ba",{"id":197,"url":13,"linktype":14,"fieldtype":15,"cached_url":198},"55cbfcc3-425a-4261-8037-54e919851d2d","pci","PCI Compliance",{"_uid":201,"link":202,"title":205,"new_tab":24,"component":119},"0b85f5b6-9534-4071-b323-b39d053dd4d7",{"id":203,"url":13,"linktype":14,"fieldtype":15,"cached_url":204},"c3ac0fe3-83e2-4879-afbd-d4c83e1590df","help\u002Farticles\u002Four-official-domains-public-code","Domains & Codebases",{"_uid":207,"name":208,"items":209,"component":138},"998ded67-d107-49f4-8154-ca6be51671ec","Support",[210,213,216,219,222],{"_uid":211,"link":212,"title":16,"new_tab":24,"component":119},"594ffd35-3049-4004-bb08-0db568ebd819",{"id":54,"url":13,"linktype":14,"fieldtype":15,"cached_url":55},{"_uid":214,"link":215,"title":32,"new_tab":33,"component":119},"0a1a55ab-a985-4f9d-8b42-26da714d0c1c",{"id":13,"url":30,"linktype":31,"fieldtype":15,"cached_url":30},{"_uid":217,"link":218,"title":38,"new_tab":33,"component":119},"61e0b7c8-aadf-419b-a339-b3ccabc65bf4",{"id":13,"url":37,"linktype":31,"fieldtype":15,"cached_url":37},{"_uid":220,"link":221,"title":43,"new_tab":33,"component":119},"fd67a89e-1c54-4d31-94b5-64be999062d6",{"id":13,"url":42,"linktype":31,"fieldtype":15,"cached_url":42},{"_uid":223,"link":224,"title":49,"new_tab":24,"component":119},"231a6f71-e996-4ad4-b033-d4d5542f34f0",{"id":47,"url":13,"linktype":14,"fieldtype":15,"cached_url":48},"footer","Get started with our *unlimited free trial*.",[228,235],{"_uid":229,"link":230,"text":233,"component":234},"f0b77210-2632-45a2-8436-e57cad84d01a",{"id":231,"url":13,"linktype":14,"fieldtype":15,"cached_url":232},"60ba16a2-c1f4-485f-b978-8d2eeeafbf5a","terms-of-service","Terms of Service","footer___bottom_links",{"_uid":236,"link":237,"text":240,"component":234},"4bd497b0-993f-4b4d-a5b7-8a49c7c8fec9",{"id":238,"url":13,"linktype":14,"fieldtype":15,"cached_url":239},"332302b9-1d18-4016-b9c8-9b33c72d782b","privacy-policy","Privacy Policy","No credit card required.",{"id":13,"url":182,"linktype":31,"fieldtype":15,"cached_url":182},"default-footer","navigation\u002Fdefault-footer",50,[],"11006268-07f9-41e9-96f3-c51fb723399d","2022-09-21T20:39:02.357Z",[],{"name":251,"created_at":252,"published_at":253,"updated_at":254,"id":255,"uuid":256,"content":257,"slug":279,"full_slug":282,"sort_by_date":59,"position":283,"tag_list":284,"is_startpage":24,"parent_id":62,"meta_data":59,"group_id":285,"first_published_at":286,"release_id":59,"lang":65,"path":59,"alternates":287,"default_full_slug":59,"translated_slugs":59},"Search","2024-10-21T22:08:54.973Z","2025-05-26T09:17:25.790Z","2025-05-26T09:17:25.804Z",13592003,"14cbc359-9ac1-4a7a-a8de-ad4ac8ef26d4",{"_uid":258,"name":251,"indices":259,"summary":13,"component":279,"primary_image":280},"5e4a56e8-76f1-4790-b3a7-70f1be97d042",[260,265,269,274],{"key":261,"_uid":262,"icon":13,"name":263,"component":264},"all","c12a3210-7323-4273-8217-5215e52efe84","All","index",{"key":266,"_uid":267,"icon":268,"name":23,"component":264},"help_center_article","5acff080-95e4-44d3-8dcf-1b19720af382","fa-file-alt",{"key":270,"_uid":271,"icon":272,"name":273,"component":264},"help_center_guide","b8fbc206-c083-471e-a1f0-0ebeb90a669d","fa-book","Guides",{"key":275,"_uid":276,"icon":277,"name":278,"component":264},"blog_post","23419e83-2e56-4c4c-8a05-9fd1b3c9a9bd","fa-file-image","Blog Posts","search",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":281},{},"navigation\u002Fsearch",60,[],"11e1fd31-95cd-4fc9-b736-8b8910663e6c","2024-10-21T23:17:05.904Z",[],{"name":23,"created_at":289,"published_at":290,"updated_at":291,"id":292,"uuid":21,"content":293,"slug":307,"full_slug":22,"sort_by_date":59,"position":308,"tag_list":309,"is_startpage":33,"parent_id":310,"meta_data":59,"group_id":311,"first_published_at":312,"release_id":59,"lang":65,"path":59,"alternates":313,"default_full_slug":59,"translated_slugs":59},"2022-09-19T14:42:29.685Z","2024-07-30T18:17:22.506Z","2024-07-30T18:17:22.525Z",2660,{"_uid":294,"icon":13,"name":23,"guides":295,"pinned":24,"summary":296,"category":13,"component":297,"blog_posts":298,"content_hub":24,"icon_custom":299,"case_studies":300,"faq_sections":301,"help_articles":302,"featured_guides":303,"mailbox_category":13,"featured_articles":304,"featured_blog_posts":305,"featured_case_studies":306},"d6dae89a-907a-4bf7-82de-fe2ba875ee6e",[],"Get your questions answered with our browsable knowledge base.","help_center_category",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"categories",530,[],2658,"19ebcdd2-027f-47f5-9a5b-a8992c959578","2022-09-19T16:24:39.219Z",[],{"name":315,"created_at":316,"published_at":317,"updated_at":318,"id":319,"uuid":320,"content":321,"slug":402,"full_slug":403,"sort_by_date":59,"position":404,"tag_list":405,"is_startpage":24,"parent_id":406,"meta_data":59,"group_id":407,"first_published_at":317,"release_id":59,"lang":65,"path":59,"alternates":408,"default_full_slug":59,"translated_slugs":59},"Checkout errors: hard errors, soft errors, and troubleshooting","2026-07-02T19:24:14.047Z","2026-07-02T21:49:16.432Z","2026-07-02T21:49:16.445Z",193866359025979,"b87e2ec4-e04a-4d8f-ab7a-366312ebab8a",{"_uid":322,"body":323,"name":315,"image":397,"pinned":24,"summary":399,"category":400,"component":266,"related_articles":401},"c1fd0fa2-3aaa-4df8-a9ae-21147f7f261e",{"type":324,"content":325},"doc",[326,333,340,345,350,355,360,365],{"type":327,"attrs":328,"content":329},"paragraph",{"textAlign":59},[330],{"text":331,"type":332},"Errors on the checkout fall into two categories: hard errors, which come from your payment gateway, and soft errors, which come from client-side validation.","text",{"type":334,"attrs":335,"content":337},"heading",{"level":336,"textAlign":59},2,[338],{"text":339,"type":332},"Hard errors",{"type":327,"attrs":341,"content":342},{"textAlign":59},[343],{"text":344,"type":332},"Hard errors are supplied by your payment gateway — things like a declined card, a mismatched billing address, or other issues that prevent payment from going through. These are shown to the customer and recorded in your store’s error log.",{"type":334,"attrs":346,"content":347},{"level":336,"textAlign":59},[348],{"text":349,"type":332},"Soft errors",{"type":327,"attrs":351,"content":352},{"textAlign":59},[353],{"text":354,"type":332},"Soft errors come from the checkout’s own JavaScript validation, giving customers immediate feedback without contacting the gateway — for example, a required field left empty, no shipping option selected, or a malformed email address. Soft errors are not recorded in your store’s error log.",{"type":334,"attrs":356,"content":357},{"level":336,"textAlign":59},[358],{"text":359,"type":332},"Notes",{"type":327,"attrs":361,"content":362},{"textAlign":59},[363],{"text":364,"type":332},"If checkout behavior isn’t matching what you expect, especially after customizing the template, check the following:",{"type":366,"content":367},"bullet_list",[368,376,383,390],{"type":369,"content":370},"list_item",[371],{"type":327,"attrs":372,"content":373},{"textAlign":59},[374],{"text":375,"type":332},"Look for JavaScript errors using your browser’s developer tools.",{"type":369,"content":377},[378],{"type":327,"attrs":379,"content":380},{"textAlign":59},[381],{"text":382,"type":332},"Check for required fields that may have been hidden with CSS.",{"type":369,"content":384},[385],{"type":327,"attrs":386,"content":387},{"textAlign":59},[388],{"text":389,"type":332},"Confirm your checkout template has a doctype and is free of major HTML validation errors.",{"type":369,"content":391},[392],{"type":327,"attrs":393,"content":394},{"textAlign":59},[395],{"text":396,"type":332},"Contact Foxy support if the issue persists.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":398},{},"The difference between hard errors from your payment gateway and soft errors from checkout validation, plus steps to troubleshoot unexpected checkout behavior.","778d1345-9bab-4436-902d-519da01c4160",[],"checkout-errors-hard-errors-soft-errors-and-troubleshooting","help\u002Farticles\u002Fcheckout-errors-hard-errors-soft-errors-and-troubleshooting",-2740,[],2659,"c95baf19-ab97-498d-973f-059116254c1a",[],{"html":410,"sections":411,"segments":419},"\u003Cp>Errors on the checkout fall into two categories: hard errors, which come from your payment gateway, and soft errors, which come from client-side validation.\u003C\u002Fp>\u003Csection id=\"hard-errors\" data-title=\"Hard errors\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"hard-errors\">Hard errors\u003C\u002Fh2>\u003Cp>Hard errors are supplied by your payment gateway — things like a declined card, a mismatched billing address, or other issues that prevent payment from going through. These are shown to the customer and recorded in your store’s error log.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"soft-errors\" data-title=\"Soft errors\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"soft-errors\">Soft errors\u003C\u002Fh2>\u003Cp>Soft errors come from the checkout’s own JavaScript validation, giving customers immediate feedback without contacting the gateway — for example, a required field left empty, no shipping option selected, or a malformed email address. Soft errors are not recorded in your store’s error log.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cp>If checkout behavior isn’t matching what you expect, especially after customizing the template, check the following:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Look for JavaScript errors using your browser’s developer tools.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check for required fields that may have been hidden with CSS.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Confirm your checkout template has a doctype and is free of major HTML validation errors.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Foxy support if the issue persists.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[412,415,417],{"id":413,"title":339,"level":414},"hard-errors","H2",{"id":416,"title":349,"level":414},"soft-errors",{"id":418,"title":359,"level":414},"notes",[420],{"type":421,"content":422},"html","\u003Cp>Errors on the checkout fall into two categories: hard errors, which come from your payment gateway, and soft errors, which come from client-side validation.\u003C\u002Fp>\u003Ch2>Hard errors\u003C\u002Fh2>\u003Cp>Hard errors are supplied by your payment gateway — things like a declined card, a mismatched billing address, or other issues that prevent payment from going through. These are shown to the customer and recorded in your store’s error log.\u003C\u002Fp>\u003Ch2>Soft errors\u003C\u002Fh2>\u003Cp>Soft errors come from the checkout’s own JavaScript validation, giving customers immediate feedback without contacting the gateway — for example, a required field left empty, no shipping option selected, or a malformed email address. Soft errors are not recorded in your store’s error log.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cp>If checkout behavior isn’t matching what you expect, especially after customizing the template, check the following:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Look for JavaScript errors using your browser’s developer tools.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check for required fields that may have been hidden with CSS.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Confirm your checkout template has a doctype and is free of major HTML validation errors.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Foxy support if the issue persists.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":424,"created_at":425,"published_at":426,"updated_at":427,"id":428,"uuid":47,"content":429,"slug":48,"full_slug":48,"sort_by_date":59,"position":609,"tag_list":610,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":611,"first_published_at":612,"release_id":59,"lang":65,"path":59,"alternates":613,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":430,"_uid":433,"title":434,"action":435,"fields":436,"method":585,"columns":586,"subtitle":600,"component":48,"button_text":606,"submit_title":607,"submit_subtitle":608},{"_uid":431,"title":424,"plugin":432,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[437,442,446,556,559,564,579],{"_uid":438,"name":439,"type":332,"label":440,"options":13,"required":33,"component":441,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":443,"name":444,"type":444,"label":445,"options":13,"required":33,"component":441,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":447,"name":448,"type":449,"label":450,"options":451,"required":33,"component":441,"conditions":452,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[453,510,520,527,535,543,549],{"_uid":454,"equals":455,"fields":456,"component":509},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[457],{"_uid":458,"body":459,"type":507,"title":13,"component":508},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":460},[461],{"type":327,"content":462},[463,465,473,475,477,478,483,485,490,498,500,505],{"text":464,"type":332},"We are ",{"text":466,"type":332,"marks":467},"Foxy.io",[468],{"type":469,"attrs":470},"link",{"href":471,"uuid":59,"anchor":59,"custom":472,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":474,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":476},"hard_break",{"type":476},{"text":479,"type":332,"marks":480},"NOTE:",[481],{"type":482},"bold",{"text":484,"type":332}," We are ",{"text":486,"type":332,"marks":487},"not ",[488],{"type":489},"italic",{"text":491,"type":332,"marks":492},"Foxy.in",[493,497],{"type":469,"attrs":494},{"href":495,"uuid":59,"anchor":59,"custom":496,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":489},{"text":499,"type":332},". We are not in any way affiliated with ",{"text":491,"type":332,"marks":501},[502],{"type":469,"attrs":503},{"href":495,"uuid":59,"anchor":59,"custom":504,"target":59,"linktype":31},{},{"text":506,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":511,"equals":512,"fields":513,"component":509},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[514],{"_uid":515,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":518,"placeholder":13,"default_value":519},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":521,"equals":208,"fields":522,"component":509},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[523],{"_uid":524,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":525,"placeholder":13,"default_value":526},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":528,"equals":529,"fields":530,"component":509},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[531],{"_uid":532,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":533,"placeholder":13,"default_value":534},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":536,"equals":537,"fields":538,"component":509},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[539],{"_uid":540,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":541,"placeholder":13,"default_value":542},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":544,"equals":455,"fields":545,"component":509},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[546],{"_uid":547,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":548,"placeholder":13,"default_value":519},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":550,"equals":551,"fields":552,"component":509},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[553],{"_uid":554,"name":516,"type":517,"label":13,"options":13,"required":24,"component":441,"conditions":555,"placeholder":13,"default_value":519},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":557,"component":558},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":560,"name":561,"type":562,"label":563,"options":13,"required":33,"component":441,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":565,"name":566,"type":449,"label":567,"options":568,"required":33,"component":441,"conditions":569,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[570],{"_uid":571,"equals":572,"fields":573,"component":509},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[574],{"_uid":575,"name":576,"type":332,"label":577,"options":13,"required":33,"component":441,"conditions":578,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":580,"name":581,"type":449,"label":582,"options":583,"required":33,"component":441,"conditions":584,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[587],{"_uid":588,"text":589,"title":598,"component":599},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":590},[591],{"type":327,"content":592},[593,595,596],{"text":594,"type":332},"855.369.9227",{"type":476},{"text":597,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":601},[602],{"type":327,"content":603},[604],{"text":605,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,615,644],{"name":616,"created_at":617,"published_at":618,"updated_at":619,"id":620,"uuid":621,"content":622,"slug":637,"full_slug":638,"sort_by_date":59,"position":639,"tag_list":640,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":641,"first_published_at":642,"release_id":59,"lang":65,"path":59,"alternates":643,"default_full_slug":59,"translated_slugs":59},"Checkout","2024-11-06T19:56:29.907Z","2026-07-02T22:04:34.438Z","2026-07-02T22:04:34.451Z",14898631,"60b73dc2-7635-487c-bd1f-fd7fba18ab4d",{"_uid":623,"icon":13,"name":616,"type":624,"guides":625,"pinned":24,"summary":626,"category":13,"component":297,"blog_posts":627,"content_hub":24,"icon_custom":628,"case_studies":630,"faq_sections":631,"help_articles":632,"featured_guides":633,"mailbox_category":13,"featured_articles":634,"featured_blog_posts":635,"featured_case_studies":636},"0a484217-201f-4f60-a813-d8d8bda736e4","simple",[],"How the checkout works, configuration options, customizations, and advanced integrations.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":629},{},[],[],[],[],[],[],[],"checkout","help\u002Fcategories\u002Fcheckout",0,[],"b3bfcd1f-8386-4ed8-9218-2f4c2989a1b2","2024-11-06T19:56:44.870Z",[],{"name":645,"created_at":646,"published_at":647,"updated_at":648,"id":649,"uuid":400,"content":650,"slug":662,"full_slug":663,"sort_by_date":59,"position":664,"tag_list":665,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":666,"first_published_at":647,"release_id":59,"lang":65,"path":59,"alternates":667,"default_full_slug":59,"translated_slugs":59},"Checkout Overview","2026-07-01T21:44:50.243Z","2026-07-01T21:49:02.219Z","2026-07-01T21:49:02.233Z",193547019283771,{"_uid":651,"icon":13,"name":645,"type":624,"pinned":33,"summary":652,"category":621,"component":297,"blog_posts":653,"icon_custom":654,"case_studies":656,"faq_sections":657,"featured_guides":658,"mailbox_category":13,"featured_articles":659,"featured_blog_posts":660,"featured_case_studies":661},"58ab8efd-a45c-4be5-927c-b5ad06d57aaf","Conceptual guides and reference material for understanding how checkout works.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":655},{},[],[],[],[],[],[],"checkout-overview","help\u002Fcategories\u002Fcheckout-overview",-480,[],"e687d768-f893-40f4-a5cf-8ea2dc23d0c4",[],{},1783036926291]