Hello Foxy users.

We’ve held off on sending an update about COVID-19, as we felt there wasn’t much we could add to the global discourse. And since we’re already a fully remote company, we didn’t see self-isolation and social distancing to impact our daily operations. Now that we’re all getting used to the new normal, however, we wanted to take a moment to let everybody know what to expect of us now and in the coming months.

Foxy will continue normal operations.

Since our founding in 2007, we’ve been a fully remote / virtual / distributed company. We’ve all been working from home for many years, and are well-prepared to continue doing so.

We rely primarily on AWS for our infrastructure, without any physical access or machines to manage, so the social distancing won’t impact our infrastructure either.

As such, there will be no impact to the high level of support you’ve come to expect from us.

We’re here to help existing and new online merchants.

Our biggest concern at this point (aside from the epidemic itself) is in helping merchants deal with the challenges of social distancing. We’re getting a lot of questions asking about adding online ordering, curb-side pickup, local delivery, memberships for distance learning, and more. We can’t promise miracles, but we can promise we’ll do what we can to help in your ecommerce endeavours.

Please don’t hesitate to reach out if you have any questions. We’ll continue to work our hardest to ensure you can conduct business online, even if the physical doors need to remain closed.

Stay safe.
—Brett, and the whole Foxy team.